Both cleaners you have sent me have been terrific, when the first cleaner left, she was replaced immediately, I will definitely be recommending your company to my colleagues.
Venessa arrived promptly is honest, reliable and likes to clean. A great find, thank you Cleanhome.
I have been using Cleanhome East Cambridge for over a year and I am delighted with the level of service and the quality of work. My cleaner is punctual, reliable and hardworking.
Your company has been recommended to me by two friends who also live in Over.
It’s a joy to come home on Friday evening after my cleaner has been round to clean! I’ve recommended Cleanhome to neighbours and colleagues as I feel that they provide excellent level of service at a reasonable price.
Our cleaners cannot work from home and therefore, under current Government guidelines, are permitted to travel to your house and clean so long as you and they both observe social distancing.
In line with these official Government guidelines on social distancing, our cleaners will arrange with you to clean your house upstairs whilst you are downstairs, and likewise downstairs whilst you are upstairs. Or, alternatively, on a room-to-room basis.
If you are an existing customer, please liaise directly with your cleaner to arrange for them to start cleaning your house again.
If you are a new customer we would normally come out and visit you to explain our services. This however can be done without unnecessary travel, by signing up via our fully integrated online sign up system.
Firstly, we sincerely hope you and your family remain safe and healthy in these extremely worrying times.
I write in respect of the business fee as we are asking all clients who miss any cleans to keep a record of them. We can then ensure you are refunded any business fees paid over this time for the cleans that have been missed.
As the cleaners work directly for you it is up to you whether you wish to retain their services at this time and we support wholly any decision you make. We also ask that you follow up to date government advice to keep both yourself and your family safe, as well as the cleaner.
The government advice is that people are being allowed to travel to and from work, but only where that work can not be done from home. This means that your cleaner can continue to clean for you should you wish, but that government guidelines on social distancing must obviously be observed.
Most of our clients are continuing with their cleaner, however others are asking that we put the cleaning on hold for the moment, which we are also very happy to do - we will support your wishes to the very best of our ability and will ensure that any of the missed cleans get either refunded or ‘banked’ – whichever you prefer, and we guarantee you will not lose out financially.
Both the cleaners and myself are self-employed. We are a small, local business and we will continue to do our best for both our clients and cleaners in these challenging times. Our office will be open as usual and we appreciate the continued support of all our valued clients.
In return we would like to offer our assistance, if any is needed, to all our clients at this very difficult time, and in particular to our older clients who may be self-isolating. If there is any help that we can provide in any way then please, just give us a call and we will do everything we can to help.
If anything good comes out of this terrible situation, then it’s that we all need to look out for each other, and we are very happy to play our part.Stay safe and well 😊